Privacy policy

 

Last updated: July 7, 2026

Welcome to AeternaSol! We take your privacy seriously. This policy explains in plain English what information we collect when you visit our website or buy from us, how we use it, and what choices you have.

The short version: We only collect what we need to serve you, and we never sell your personal information.

Who We Are

We are AeternaSol (operated by EtnalSolar Energy Limited), an online store selling high-quality solar inverters and photovoltaic modules.

Contact Us:

  • Email: support@aeternasol.net

  • Phone: +86 19138012346

  • Address:

    Flat D83, 2/F, Wah Hing Industrial Building,
    Nos. 2-6 Ma Kok Street,
    Tsuen Wan, New Territories,
    Hong Kong

What Information We Collect

We collect two types of information to make your shopping experience smooth and secure.

1. Information You Give Us Directly

  • Contact details: Name, billing/shipping address, phone number, email address.

  • Account info: Username, password, preferences, and settings if you create an account.

  • Payment info: Credit/debit card numbers and payment details. (Note: Full card numbers are handled securely by our payment processor — we never store them ourselves.)

  • Communication history: Any messages, questions, or feedback you send us via email or phone.

2. Information Collected Automatically When You Browse

  • Device info: Type of computer or phone, browser type, IP address.

  • Browsing behavior: Which products you look at, add to cart, or buy; how you found our site.

  • Cookies & similar tools: Small files stored on your device to remember your cart, preferences, and help us improve our site. Most browsers let you control cookies in settings.

Why We Use Your Information

We only use your information for these specific purposes:

Purpose

Example

To serve you

Process orders, arrange shipping, handle returns/exchanges, answer your questions

To improve your experience

Recommend products you might like, make our website easier to use

To keep you safe

Prevent fraud, protect your payment, ensure account security

To communicate with you

Send order updates, reply to your inquiries, and — only with your permission — send occasional promotions

Do We Share Your Information?

We share your information only when necessary and only with trusted partners who agree to protect it.

  • Service providers: Shipping companies (like UPS, FedEx), payment processors (like Stripe, PayPal), and Shopify (our platform host) get only the info needed to do their job.

  • Legal requirements: If a court or government agency legally demands information, we must comply.

  • Business transfers: If our company is ever bought or merged, your info may transfer to the new owner. We'll notify you first.

Important: We never sell your personal information to anyone.

Your Rights & Choices

Depending on which U.S. state you live in (for example, California, Virginia, Colorado), you may have these rights:

  • Know: Ask us what information we have about you.

  • Delete: Request that we erase your personal data.

  • Correct: Fix any wrong information we hold.

  • Opt out of "sale" or "sharing": Stop us from using your data for targeted advertising. You can do this by:

    • Clicking the "Your Privacy Choices" link on our website footer, OR

    • Turning on Global Privacy Control (GPC) in your browser — we'll automatically honor that signal.

How to exercise your rights: Simply email us at support@aeternasol.net with your request. We'll respond within the timeframe required by law. Exercising your rights will never affect the quality of service you receive.

Children's Privacy

Our products are designed for adults. We do not knowingly collect information from anyone under 16 years old. If we discover we have, we will delete it immediately.

Security & Data Retention

We use industry-standard security measures (like SSL encryption) to protect your information during transmission and storage. No system is 100% secure, but we work hard to keep your data safe.

We keep your information only as long as needed — for as long as you have an account with us, or as required by law to resolve disputes and enforce agreements.

Changes to This Policy

If we update this policy, we'll post the new version here and update the "Last updated" date. If the changes are significant, we'll also notify you by email.

Questions?

If you have any questions about this policy or want to exercise your privacy rights, just reach out:

  • Email: support@aeternasol.net

  • Phone: +86 19138012346

  • Address: 

    Flat D83, 2/F, Wah Hing Industrial Building,
    2-6 Ma Kok Street,
    Tsuen Wan, New Territories,
    Hong Kong

Thank you for choosing AeternaSol. Let's power the future with clean energy! ☀️